Terms & Conditions

Section A: Compliance Liability & Approval Pipelines

Velviradigital provides digital marketing strategies aligned with current AHPRA and TGA advertising standards. However, the Client explicitly acknowledges that as a Registered Health Practitioner, they maintain sole, ultimate legal responsibility for all clinical claims, medical compliance, and advertising content. Velviradigital operates a strict "Zero-Publish" policy; no marketing asset, website edit, landing page, or social media post will be launched without explicit written or electronic approval from the Client via our designated approval systems. Once approved, the Client indemnifies Velviradigital against any regulatory action, audits, investigations, fines, or penalties issued by AHPRA, the TGA, or the ACCC.

Section B: No Guarantees of Clinical Outcomes

While Velviradigital strives for excellence in lead generation, we do not guarantee specific clinical outcomes, a fixed number of patient inquiries, or financial results. Marketing performance depends on external factors, including market demand and the Client’s internal consultation processes.

Section C: Intellectual Property (IP)

Upon full payment, the Client owns the final website and creative assets. However, Velviradigital retains ownership of its underlying frameworks, proprietary automation sequences, and SEO templates used to deliver the services.

Section D: Payment & Subscription Terms

Project fees are due according to the schedule in your Service Agreement. For monthly subscriptions, payments are automated and non-refundable. Cancellations require 30 days' written notice. 

Section E: Automated Decision-Making

Velviradigital may utilise automated systems and AI-enabled tools to assist in lead qualification and data analysis. These systems are designed to support human oversight and do not replace professional judgment.

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